RETURNS & REFUNDS
At Mikami, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Mikami is not responsible for any damage caused after delivery
- In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on +91 7030780078 and our Customer Care will be happy to assist you. We might request you to share snap shot at email@example.com
firstname.lastname@example.org (for shipment related queries)
email@example.com (for product related & other queries)
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms
- Returns and exchanges requests will be subject to checking and vetting by Mikami
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- To return/exchange a product, use our easy online returns process by logging in to your www.mikami.in account. You can also Call our customer Care Team on +91-7030780078 (Working hours: Monday to Saturday, 10:00 am to 06:30 pm) or email us at firstname.lastname@example.org
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Reverse Shipping Charges will not be beared by Mikami.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
- Shipping Charges shall be / are non-refundable.
- All returned items must be unused and returned with original packaging in place, with no alteration to its size or shape
- Shipping charges incurred on Free Trials are non refundable
In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories
- Product packaging not opened, product not used.
Refund options for you- The customer can choose to get their refund in the following ways:
- Money back to the paid account/ credit card for all online orders.
- Cash refund into their account Wallet for all COD orders
TERMS & CONDITIONS
This Return Policy applies to all items with the exception of free items purchased directly from www.mikami.in. The policy is subject to change. Hence, please visit our website www.mikami.in for the latest policy & updates.
www.mikami.in reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
YOUR ORDER CANCELLATION RIGHTS
You are entitled to cancel Your Order till it is dispatched from our premises. After the product is dispatched you cannot cancel your order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
We will reimburse You no later than 14 days from the day on which We receive the intimation of cancellations of Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.